Check Your Macy's eGift Card Balance

Last updated: March 2026

Check Your Macy's eGift Card Balance

Here's a scenario I bet sounds familiar: someone sends you a Macy's eGift card for your birthday, you go to use it weeks later, and you suddenly have zero idea how much is left on it — or where the original email even went. That was me last November. I'd received a $50 eGift card from my aunt, used part of it on a sale item, and then completely blanked on the remaining balance when I tried to check out again. Took me longer than I'd like to admit to figure it out.

The good news? Once you know how eGift cards work and where to look, checking your Macy's eGift card balance is actually pretty painless. But there are a few things that trip people up — especially if you're used to dealing with physical Macy's gift cards. I want to walk you through all of it, including the stuff that confused me the first time around.

How eGift Cards Are Different From Physical Cards

This is where a lot of people get confused. And honestly? It makes sense, because the two formats look almost nothing alike once you get into the details.

A physical Macy's gift card comes with a 16-digit number on the front and a PIN hidden under a silver scratch-off panel on the back. You need both to check your balance online. With an eGift card, there's no physical card at all. Everything — your card number, your PIN, and sometimes a direct link to check your balance — comes in an email. No scratching required. The PIN is just printed right there in the message.

That's actually kind of nice, if you think about it. No fumbling around trying to scratch off that annoying panel without obliterating the numbers underneath. (I've done that. It's not fun.) The tradeoff is that if you lose the email, or it gets buried, or it lands in spam... you're kind of stuck until you track it down.

So, the first rule of Macy's eGift cards: save that email. Forward it to yourself, screenshot it, print it out — whatever works for you. Because everything you need to check and use your balance lives in that message.

How to Find Your eGift Card Code

Before you can check anything, you need your card number and PIN. For an eGift card, here's where to look:

1. Check your email inbox — Search for "Macy's gift card" or look for an email from Macy's with a subject line along the lines of "You've received a gift." The sender is usually something like gifts@macys.com, though I'm not 100% sure that address has stayed consistent across all transactions.
2. Check your spam or junk folder — This is a big one. eGift card emails get flagged as promotional or suspicious content more often than you'd expect, especially if it's the first time you've received one.
3. Look for the card number and PIN in the email body — They should be clearly displayed, usually in a styled section of the email with the gift card image.
4. Use the direct link (if included) — Some eGift card emails include a "Check Balance" button or link that takes you straight to the balance page with your card info pre-filled. Not every email includes this, but when it does, it makes things a lot easier.

If the email was sent to the gift recipient but they used a different email address, or if the sender had a typo in the address — that's a whole other problem. I'll cover that in the FAQ section below.

Step-by-Step: How to Check Your Macy's eGift Card Balance Online

Once you have your card number and PIN in front of you, this part goes quickly. Last time I tried to check my own card balance using this method, it took maybe 45 seconds total.

1. Open a browser and go to macys.com/giftcard
2. You'll see a balance check form — enter your 16-digit card number in the first field (or 15 digits if you have an older card)
3. Enter your PIN in the second field — again, this is printed in your eGift card email, no scratching needed
4. Click "Check Balance"
5. Your current balance will appear on screen

That's really it. No account login required, no hoops to jump through. Now, occasionally the page throws an error or the balance doesn't load right away — I've seen this happen, and it's usually just a temporary site hiccup. Try refreshing once or waiting a minute before trying again.

Checking by Phone (Honestly, Sometimes Easier)

If the website isn't cooperating, or you just prefer not to deal with it, call 1-800-289-6229. It's automated, so you don't have to wait on hold for a real person (unless you want to). Just follow the prompts, punch in your card number and PIN when asked, and it'll read your balance back to you.

I've used the phone option a couple of times when the website was being finicky, and it's worked without a problem both times. Quick, no-frills, gets the job done.

Can You Check In-Store?

Yes — and this might honestly be the most underrated option. You can walk into any Macy's location, go to any register or the customer service desk, and ask them to check your balance. You don't need to buy anything. Just have your eGift card number ready (either pulled up on your phone from the email, or printed out).

I could be wrong, but I believe most cashiers will just scan a barcode if the email has one, or manually enter the number if not. Either way, it takes about ten seconds and you get an answer immediately.

Common Issues With eGift Card Email Delivery

Here's the thing: eGift cards are convenient, but email delivery comes with its own set of problems. Here are the most common ones I've come across — and what to do about them.

The email went to spam

This happens constantly. Email providers like Gmail and Outlook sometimes flag gift card emails as promotional content or even phishing attempts. Always check your spam folder before assuming the card was never sent. Search for "Macy's" or "gift card" in all folders, not just your inbox.

The email was sent to the wrong address

If the person who sent you the card made a typo in your email address, the card went somewhere else — or nowhere at all. In this case, the sender needs to contact Macy's customer service directly to resolve it. You won't be able to do much on your end without the original order information.

The email arrived but the code doesn't work

I'm not 100% sure why this happens sometimes, but it does. It could be a formatting issue where the card number copied with extra spaces, or the card might not have been activated properly. If the code throws an error, try typing the number manually instead of copy-pasting. If that still doesn't work, call 1-800-289-6229 and a representative can look it up.

The email is old and the links are expired

Any direct "Check Balance" links embedded in the email may expire even if the card itself doesn't. The card's value never expires — that's Macy's policy — but those buttons in the email are sometimes time-limited. If the link doesn't work, just go directly to macys.com/giftcard and enter your card number manually instead.

Note: All information on this page was last verified in March 2026. Macy's policies can change, so it's always worth confirming directly if something seems off.

Frequently Asked Questions

The Bottom Line

Checking your Macy's eGift card balance really comes down to one thing: finding that original email. Once you have your 16-digit card number and PIN in front of you, you can check your balance online at macys.com/giftcard, call 1-800-289-6229, or just swing by any Macy's store. The card never expires and carries no fees, so there's no real urgency — but knowing what's left before you go to check out is obviously a lot less st