How to Check Your Macy's Gift Card Balance

Last updated: March 2026

How to Check Your Macy's Gift Card Balance

Here's a scenario I bet you've lived through: you're standing at the register, gift card in hand, and you have absolutely no idea how much is left on it. Is it $10? $47? Nothing? I've been there more than once — and honestly, it's kind of embarrassing to hold up the line while the cashier checks it for you. That's exactly why I put this walkthrough together. Knowing your balance before you shop just makes everything easier.

The good news? Checking a Macy's gift card balance is genuinely simple once you know where to go. There are actually three different ways to do it, and I'll walk you through all of them. Last time I tried to check my own card balance, I was surprised by how clean and straightforward the online process was — though I did have to hunt around for my PIN for a minute (more on that below).

Method 1: Check Online at macys.com/giftcard

This is honestly the method I use most often. It's fast, you can do it from your phone or laptop, and you don't have to talk to anyone. Here's the thing: you do need your PIN for this one, so make sure you haven't tossed the card packaging before you start.

1. Go to macys.com/giftcard
   Type that URL directly into your browser — don't Google "Macy's gift card balance" and click a random link, because there are some sketchy third-party sites floating around that aren't affiliated with Macy's at all. The official page has the Macy's header and navigation bar at the top. You'll land on a page with a section specifically labeled "Check Your Gift Card Balance."
2. Find the balance check form
   Scroll down slightly if you don't see it immediately. The form typically sits in the middle of the page and has two input fields. (Screenshot description: A clean white form with the Macy's logo above it. Two clearly labeled text boxes — one for "Gift Card Number" and one for "PIN" — with a red "Check Balance" button below.) The form isn't buried or hard to find. If the page looks totally different from this description, I could be wrong but it's possible the layout has been updated since I last checked.
3. Enter your 16-digit card number
   Look at the front of your gift card. There's a long number — usually 16 digits, though some older Macy's cards have 15. Type that number into the first field. Don't include spaces or dashes; just the digits straight through. The field may auto-format it for you, but either way works.
4. Scratch off the PIN panel and enter your PIN
   Flip the card over. On the back, you'll see a silver scratch-off panel — similar to a lottery ticket. Use a coin to scratch it off gently. Underneath, you'll find your PIN. Enter it in the second field on the form. (Screenshot description: The back of a Macy's gift card with the silver scratch-off strip visible near the bottom, with an arrow pointing to it.) This is the step that trips people up most. I've seen folks enter their card number twice because they didn't realize the PIN was separate. It's not your card number — it's a shorter code under that scratch panel.
5. Click the red "Check Balance" button
   Hit the button and wait just a second. The page will reload or update to show your current balance right on screen. (Screenshot description: The form after submission, showing a confirmation message like "Your gift card balance is $43.50" displayed in bold text below the form fields.) Write it down or screenshot it on your phone. Simple as that.

So, what if you've already scratched off the PIN panel but can't read the number? That happens. If the numbers are smudged or damaged, your best bet is to call Macy's directly or take the card into a store — both of which I'll cover next.

Method 2: Call 1-800-289-6229

The phone method is old-school but reliable. I actually prefer it when I'm already on the go and don't want to mess with logging into a browser. The number is 1-800-289-6229, and it runs an automated system that's available 24 hours a day, 7 days a week.

1. Call 1-800-289-6229
   You'll reach an automated menu. It's pretty intuitive — just follow the prompts for gift card balance inquiries. You don't need to talk to a live representative unless you want to.
2. Enter your card number when prompted
   The system will ask you to enter or say your gift card number. Use your keypad to punch in the digits.
3. Listen for your balance
   The automated system will read your balance out loud. Have a pen ready, or put it on speaker so you can type it into your notes. That's it. Honestly, the whole call usually takes under two minutes.

I'm not 100% sure why, but occasionally the automated system asks for your PIN too — so it doesn't hurt to have the card in front of you when you call, even if it doesn't always require it.

Method 3: Check In-Store at Any Macy's Location

This one's the most low-effort of all, especially if you're already heading to the store. You don't need to make a purchase. You don't need your PIN. Just the card itself.

1. Head to any register or the customer service desk
   Any checkout register works, but if the store is busy and you don't want to interrupt a cashier mid-transaction, the customer service desk is your smoothest option. It's usually near the main entrance or escalators, depending on the store layout.
2. Hand over your gift card and ask for a balance check
   That's genuinely all you have to say: "Can you check the balance on this?" The associate will swipe or scan it and give you the number. No purchase, no hassle. In my experience, the whole thing takes about 30 seconds.

Checking an eGift Card Balance

Now, eGift cards work a little differently. If someone sent you a Macy's eGift card, you received it as an email — and that email contains either a link or a specific code to access your balance. Here's what to do:

• Open the original gift card email in your inbox (search "Macy's gift card" if you can't find it).
• Look for a clickable link or a code labeled something like "Gift Card Number" and "PIN."
• Use those credentials on the same macys.com/giftcard balance check form described in Method 1.

The process is identical once you have the numbers — the only difference is where you find them. One important thing: don't delete that email until you've spent the full balance. It's basically cash.

A Few Things Worth Knowing

Macy's gift cards don't expire. Ever. There are also no maintenance fees or inactivity fees, which isn't always the case with retail gift cards — so you can tuck one away for a year and it'll still be worth exactly what it was when you got it. That's genuinely a customer-friendly policy, and worth mentioning because a lot of people don't realize it and feel pressure to use the card quickly.

Also, one thing I've found useful: if you're shopping in-store and want to know your balance before you get to the register, you can check at the customer service desk first, then shop knowing your exact budget. Way less stressful than guessing.

Frequently Asked Questions

Bottom Line

Checking your Macy's gift card balance really doesn't have to be a guessing game. Whether you prefer doing it online at macys.com/giftcard, calling 1-